ORDERING & SHIPPING

Q: Do you offer free shipping?
A: Yes, we offer free shipping within the USA (Lower 48 states).

Q: How are instruments packaged for shipping?
A: All instruments are carefully packaged with premium protective materials to ensure safe delivery. Grand pianos and large instruments receive special white-glove delivery service.

Q: What tracking information will I receive?
A: You'll receive detailed tracking information via email once your order ships, allowing you to monitor your instrument's journey to your doorstep.

PRODUCT INFORMATION

Q: What types of instruments do you sell?
A: We offer five main categories:
- Pianos (Grand, Upright, Player, Digital)
- String Instruments (Violin, Viola, Cello, Harp, String Bass)
- Brass Instruments (Trumpets, French Horns, Trombones)
- Wind Instruments (Saxophones, Flutes, Clarinets)
- Guitars (Acoustic, Bass, Electric)

Q: Tell me about your piano selection?
A: Our premium piano collection includes:
- Florence CX6 Grand Piano
- Instrument Vault Venice GV-9 Concert Grand
- Instrument Vault Milano GV-30 Grand Piano
Each piano is carefully selected for superior sound quality and craftsmanship.

Q: Do you offer instrument accessories?
A: Yes, we offer a curated selection of high-quality accessories specific to each instrument category. Contact us for detailed information about accessories for your instrument.

PAYMENT & SECURITY

Q: Is my payment secure?
A: Yes, we use secure payment processing and offer multiple payment options. Our website is SSL-encrypted to protect your information.

Q: What payment methods do you accept?
A: We accept all major credit cards and secure online payment methods. For specific payment arrangements on premium instruments, please contact our support team.

Q: Do you offer financing options?
A: Yes, we offer various financing options for qualified buyers. Contact our team at 302-306-7529 (PLAY) to discuss available financing plans.

CUSTOMER SUPPORT & EXPERTISE

Q: What kind of support do you offer before purchase?
A: Our expert team provides:
- Detailed instrument specifications by our musicians
- Personal consultation on instrument selection
- Professional recommendations based on your needs
- Virtual demonstrations when available

Q: How can I get expert help?
A: You can reach us through:
- Phone: 302-306-7529 (PLAY)
- Email: support@theinstrumentvault.com

Q: Do you offer after-sale support?
A: Yes, we provide ongoing support including:
- Setup assistance
- Care and maintenance guidance
- Technical support
- Performance optimization tips

INSTRUMENT QUALITY & CARE

Q: How do you ensure instrument quality?
A: Each instrument undergoes thorough inspection before shipping. Our quality assurance process includes:
- Professional testing
- Detailed condition assessment
- Performance verification
- Quality documentation

Q: What maintenance support do you provide?
A: We provide:
- Detailed care instructions
- Maintenance guidelines
- Recommended service schedules
- Expert advice on proper storage

SPECIAL ORDERS & CUSTOMIZATION

Q: Can I request specific instrument features?
A: Yes, we can work with you to source instruments with specific features or modifications. Contact our expert team to discuss your requirements.

Q: Do you handle bulk orders for institutions?
A: Yes, we offer special services for educational institutions, orchestras, and professional organizations. Contact us for institutional pricing and services.

WEBSITE & SHOPPING EXPERIENCE

Q: How do I stay updated on new arrivals?
A: Subscribe to our newsletter for:
- New instrument announcements
- Exclusive offers
- Expert tips and advice
- Special promotions

Q: Can I save my favorite instruments?
A: Yes, you can create an account to:
- Save favorite instruments
- Track your orders
- Receive personalized recommendations
- Access exclusive content

SATISFACTION & GUARANTEES

Q: What is your satisfaction guarantee?
A: We stand behind every instrument with our satisfaction guarantee, ensuring you're completely satisfied with your purchase.

Q: How do you handle returns?
A: Our return process is straightforward and customer-friendly.